We do require for billing and postage services a valid name and address as well as relevant contact details these details are never shared with anyone outside of Port Media, email addresses are stored within our accounting system to provide us with electronic billing options. Your email address or personal information is not shared by us with anyone
The purpose of this online service is to provide you with trusted Conversion and Video production services Nationwide, with the goal of keeping your footage and your privacy private.
If you contact us, we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number.
Please do not give us other personal or sensitive information such as passwords to anything
Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with other government agencies.
How we deal with complaints and requests
You may request access to Personal Information about you that we hold, you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.
How we protect your Personal Information
This online service is hosted in Australia. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.
We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who require it to provide services to you.
Access to Personal Footage is not available to anyone accept direct employees of Port Media.
All of our Data is stored on a Secure Local Network Access Server which is not accessible by the internet, so your footage and privacy is protected.
All video and personal footage is only stored and for a specific amount of time locally and a secure storage device, this data is retained for one week after delivery of a product to guarantee that if there are any issues with our work we can review it and fix it if possible.
After 7 days of the final product being delivered to the customer, Port Media delete all copies of the footage that has been converted forever using secure deletion methods. Available to us.
Images and Footage from projects or weddings may be reproduced or displayed online as stated in contracts signed by all parties, where Port Media are the Legal Copyright owners. Footage that is not owned by Port Media will be deleted and not stored after 2 weeks of completion of any project.